These Terms and Conditions are part of your booking agreement with Jess Peterman LLC, doing business as Jess Peterman Travel. The traveler who submits the booking form confirms that each traveler listed on the reservation has authorized that person to accept these terms on their behalf. Please read them before submitting a deposit.

1. Parties, Supplier and Advisor Role

This agreement is between Jess Peterman LLC, doing business as Jess Peterman Travel (the “Advisor”), and the traveler or travelers listed on the reservation (the “Traveler”). Jess Peterman Travel is a WV Travel Network independent agency.

The Advisor serves as the seller of travel, booking coordinator and group host for Portugal in Full Color. Deambular100Pressas, LDA, doing business as HeavenWood Travel, is the Portugal ground operator providing or arranging the accommodations, transportation, tours, guides and other land services. Hotels, transportation providers, guides, activity operators and other companies are independent third-party suppliers.

The Advisor does not own, operate or control the independent suppliers. Each supplier remains responsible for its own services, personnel, equipment, acts and omissions. Applicable supplier terms provided or made available to the Traveler before the related payment also apply to the services that supplier provides. Nothing in this agreement limits responsibility imposed on the Advisor by law for the Advisor’s own acts or omissions.

The Advisor intends to host the trip personally. Illness, emergency or circumstances beyond the Advisor’s reasonable control may require a substitute host or may prevent the Advisor from traveling. The trip may continue in that event and a host change alone does not create a right to a refund.

2. Price, Payment Schedule and Confirmation

Trip price

• Double occupancy: $7,750 per traveler
• Single occupancy: $9,750 per traveler, subject to availability

Prices are in U.S. dollars and include only the items stated on the booking page and itinerary. International airfare and items listed as not included are additional. After the Advisor accepts the reservation and deposit, the base trip price will not change unless the Traveler requests a change, accepts revised terms in writing or a government or supplier imposes a new tax or mandatory fee that was not included in the original price.

Payment schedule

• Reservation deposit: $1,200 per traveler due at booking
• First payment: $3,275 per traveler due December 15, 2026
• Final payment: $3,275 per traveler due May 14, 2027

The $2,000 single-occupancy supplement is due with the final payment unless the Traveler’s invoice states otherwise.

A Traveler booking after a payment deadline must pay the deposit and all installments then due. A reservation is not confirmed until the Advisor receives and accepts the completed booking form and required payment then confirms the reservation in writing. Space is first-come, first-served.

Failure to pay by a stated deadline may result in cancellation without further notice. The cancellation policy below will apply.

Each payment requires a separate payment authorization. A general authorization in a booking form does not authorize future charges.

3. Minimum Enrollment

This trip requires at least eight guests who have submitted accepted booking forms and deposits by February 8, 2027. The trip is not guaranteed to operate until the Advisor confirms that the minimum has been met or elects in writing to operate with fewer guests.

If the minimum is not met by February 8, 2027, the Advisor may cancel the trip. If the Advisor cancels solely for that reason, the Advisor will refund trip payments received for the canceled reservation. The Advisor is not responsible for airfare, hotels or other arrangements purchased separately.

If later Traveler cancellations reduce the group below eight, the Advisor may continue the trip, make reasonable itinerary adjustments, offer revised pricing or cancel the trip. A price increase will not apply to a remaining Traveler unless that Traveler accepts it in writing. Any cancellation or refund will follow these terms, applicable supplier terms and Washington law.

4. Traveler Cancellation, Changes and Unused Services

All trip payments are nonrefundable once processed except when the Advisor cancels solely because the initial minimum was not met, when the Advisor or supplier owes a refund under the applicable agreement or when a refund is required by law.

This policy applies to Traveler cancellations caused by illness, injury, medical concerns, family circumstances, work conflicts, schedule changes, airline disruptions, weather, government advisories, fear of travel, financial hardship or changes in personal plans.

Cancellation requests must be sent in writing to jess@jesspeterman.com. Cancellation becomes effective when the Advisor receives it.

No refund or credit will be issued for a no-show, late arrival, early departure or an included accommodation, transfer, meal, tour, activity or service the Traveler misses or chooses not to use.

Roommate cancellation

If one Traveler in a shared room cancels and no approved replacement is found, the remaining Traveler is responsible for the single-occupancy price adjustment. The remaining Traveler may instead cancel under the standard cancellation policy.

Replacement travelers and booking changes

A Traveler may request a name substitution or reservation change. Approval is not guaranteed and depends on supplier rules, availability and timing. The Traveler is responsible for all price increases, supplier fees and a $250 Advisor administrative fee. No change or substitution is complete until the Advisor confirms it in writing.

Authorized payments and disputes

The Traveler agrees not to dispute an authorized payment solely because a cancellation is nonrefundable under these terms. This does not limit rights involving fraud, unauthorized charges or rights that cannot legally be waived.

5. What the Trip Includes

• Eleven nights of hotel accommodations based on the occupancy selected
• Five nights at The Rebello in Porto and six nights at Hotel Pessoa in Lisbon, or reasonably comparable substitutes
• Daily breakfast and applicable city taxes at the group hotels
• Private arrival and departure airport transfers based on the trip schedule and submitted flight details
• Private group transportation included in the published itinerary
• Welcome reception with light bites and drinks
• Bottled water and a light snack on the Douro Valley day, the Porto-to-Lisbon transfer day and the Sintra day
• Tours, guides, admissions and experiences specifically listed as included in the final itinerary
• Gratuities for included guides, drivers, activities and hotel staff
• VAT included in the contracted package price

6. What the Trip Does Not Include

• International airfare
• Travel insurance
• Meals and drinks not listed as included
• Passport, ETIAS, visa or other entry-document costs
• Personal expenses, hotel incidentals and services not listed as included
• Optional tours or activities offered at an additional cost
• Transportation or other costs caused by independently booked flight changes, delays or cancellations

7. International Airfare and Airport Transfers

International airfare is not included. Travelers are responsible for booking flights into Porto Airport (OPO) for arrival on September 26, 2027 and home from Lisbon Airport (LIS) after the trip ends on October 7, 2027.

Do not purchase nonrefundable airfare until the Advisor confirms in writing that the trip will operate. Complete flight details must be submitted to jess@jesspeterman.com by July 6, 2027 so included airport transfers can be coordinated.

Airlines control their schedules, baggage handling and operations. The Advisor is not responsible for airline delays, cancellations, missed connections, schedule changes, denied boarding or baggage issues. A Traveler whose flight does not align with an included transfer because of a schedule change, delay or booking choice may need to arrange and pay for alternate transportation.

8. Passports, Entry Rules and Traveler Information

Each Traveler is responsible for obtaining and carrying a passport and all visas, travel authorizations and documents required by Portugal, any transit country and the Traveler’s airline. Requirements can change after booking.

Travelers should verify current requirements through official government sources. ETIAS may be required for eligible visa-exempt travelers by the travel date. The Advisor may share general reminders but does not guarantee entry requirements or a Traveler’s eligibility to enter or transit a country.

The Traveler must provide complete and accurate legal names, birth dates, passport information and emergency contacts by the requested deadlines. The Traveler must promptly review confirmations and travel documents and report any error. The Traveler is responsible for costs, delays or denied travel caused by inaccurate information, a delayed correction or missing, expired or insufficient documents.

The Traveler authorizes the Advisor to share reservation and contact information reasonably needed to arrange and administer the trip with WV Travel Network, HeavenWood Travel, payment processors, the licensed insurance producer when a quote is requested and other applicable suppliers. Those parties may handle information under their own privacy policies and applicable law.

9. Health, Accessibility, Independent Time and Conduct

This adult trip includes hills, stairs, cobblestones, uneven surfaces and full sightseeing days. Each Traveler is responsible for reviewing the itinerary and deciding if the trip is appropriate for their abilities. Travelers should notify the Advisor before booking of mobility, accessibility or assistance needs that may affect participation. The Traveler does not need to disclose a medical diagnosis.

The Advisor and suppliers will make reasonable efforts to communicate accommodation and dietary requests but cannot guarantee every request. Travelers with severe allergies or medical dietary requirements remain responsible for confirming ingredients and making safe choices.

The Advisor, trip host, guides and suppliers do not provide medical care, personal care or one-on-one mobility assistance. In an emergency, the Advisor or supplier may seek medical assistance when reasonably necessary. The Traveler is responsible for medical, evacuation, testing, isolation and related costs. Travelers must comply with reasonable health and safety requirements imposed by governments or suppliers.

During free time or an activity, service or transportation arrangement not included in the confirmed itinerary, each Traveler is responsible for their choices, safety, transportation and costs. Providing information or a contact as a courtesy does not make an independently purchased service part of the trip. A Traveler who voluntarily leaves the group receives no refund for unused services and is responsible for arrangements and costs until rejoining the group.

Some scheduled experiences include alcohol. Travelers who choose to drink must do so responsibly and follow local law. The Advisor or a supplier may refuse alcohol service or activity participation when impairment creates a safety or conduct concern.

Travelers must follow local law and reasonable safety instructions and must treat other travelers, guides, staff and local communities respectfully. The Advisor may remove a Traveler whose unlawful, threatening, harassing, dangerous, intoxicated or materially disruptive conduct affects the group or its operation. A removed Traveler receives no refund and is responsible for additional transportation, lodging and other costs.

10. Travel Insurance

Travel insurance is strongly recommended but is not required to purchase this trip. Trip payments are nonrefundable and a Traveler’s domestic health coverage may not cover care or evacuation outside the United States.

Travelers may purchase insurance from any provider. Coverage may include benefits for certain covered cancellations, interruptions, medical emergencies, evacuation, delays or baggage losses. Policies differ and all benefits remain subject to the issued policy, exclusions, eligibility rules and the insurer’s claim decision.

At the Traveler’s request, the Advisor may provide access to a quote through a third-party licensed travel insurance producer. Jess Peterman LLC is not a licensed insurance producer and cannot recommend a specific policy, determine the amount of coverage needed, evaluate existing insurance, interpret technical policy terms or decide if a claim will be covered.

Some benefits, including certain pre-existing medical condition waivers and Cancel for Any Reason coverage, may require purchase soon after the initial trip payment. Receiving a quote does not create coverage. Coverage begins only after the insurance provider accepts enrollment and payment and issues confirmation.

11. Itinerary Changes, Substitutions and Events Beyond Control

The Advisor and suppliers may change the itinerary, hotels, transportation, guides, meals or activities when reasonably necessary for safety, availability, weather, operations or local conditions. The Advisor will use reasonable efforts to provide a comparable substitute when one is reasonably available. A named hotel, guide, activity, schedule or route is not guaranteed.

Minor changes do not create a right to a refund. If a service is canceled or materially changed, refunds or credits will depend on the supplier agreement, funds recovered and applicable law.

The Advisor is not responsible for delay, loss or disruption caused by events beyond reasonable control. These events may include severe weather, natural disasters, wildfire, flood, epidemic, government action, border closure, war, terrorism, civil unrest, strike, transportation failure, utility outage, supplier insolvency or similar events. The Advisor will provide reasonable assistance and will process legally required refunds as stated below but cannot guarantee that a supplier will issue a refund or credit.

12. Responsibility and Assumption of Risk

International travel carries inherent risks including illness, injury, crime, transportation disruption, unfamiliar surroundings and conditions different from those in the United States. The Traveler voluntarily accepts the ordinary risks of the trip and included activities.

To the maximum extent permitted by law, the Advisor is not responsible for personal injury, death, property loss, delay, inconvenience or expense caused by an independent supplier or an event beyond the Advisor’s reasonable control. Nothing in this agreement limits responsibility imposed on the Advisor by applicable law for the Advisor’s own acts or omissions.

The Advisor is not responsible for activities, transportation, accommodations or services the Traveler books independently, including during free time or after voluntarily leaving the group. The Traveler agrees to reimburse and defend the Advisor from third-party claims caused by the Traveler’s intentional misconduct, unlawful conduct or material violation of these terms.

13. Photographs and Video

Photos and video may be taken during Portugal in Full Color. By accepting these Terms and Conditions, each Traveler grants Jess Peterman LLC and Jess Peterman Travel permission to use the Traveler’s image, likeness and voice in trip-related photographs and recordings for the Jess Peterman Travel website, social media, email marketing, print materials and other promotional purposes without compensation.

A Traveler who does not want a clearly identifiable image used must notify the Advisor in writing at jess@jesspeterman.com before departure. The Advisor will make reasonable efforts to honor the request but cannot guarantee exclusion from incidental background images, photographs or recordings taken by other travelers or content created or published by third-party suppliers.

The Advisor will not sell a Traveler’s image as standalone content or use it to imply a personal endorsement.

14. Washington Seller of Travel Disclosure and Refunds

Jess Peterman LLC d/b/a Jess Peterman Travel
14809 E 10th Ave, Spokane Valley, WA 99037
303-378-7351 | jess@jesspeterman.com
Washington Seller of Travel Registration No. 605974948

Registration as a seller of travel does not constitute approval by the State of Washington.

Ground supplier: Deambular100Pressas, LDA, doing business as HeavenWood Travel, RNAVT 12881.

Cancellation and change penalties apply to these arrangements. The applicable penalties are stated in these Terms and Conditions and may also appear on the booking page, invoice, payment authorization and supplier documents.

If a refund is due, the Advisor will return funds held by the Advisor within the time required by law. Funds returned by a supplier will be refunded within thirty days after the Advisor receives them. When travel services paid by credit card are canceled, the Advisor will request any supplier credit-card refund within the period required by Washington law. The Advisor is not required to absorb a supplier cancellation penalty that was properly disclosed.

The Traveler’s booking-specific invoice or payment confirmation will identify the amount paid, payment date, purpose, remaining balance, supplier and other known booking details.

15. Disputes, Governing Law and General Terms

Before starting formal proceedings, the parties will give written notice of the dispute and make a good-faith effort to resolve it for at least thirty days.

Washington law governs this agreement without regard to conflict-of-law rules. If the Traveler timely opts out of arbitration, exclusive venue for a dispute will lie in the state or federal courts serving Spokane County, Washington, except when applicable law requires another venue.

This agreement, the booking form, booking page, accepted itinerary, invoice, payment authorization and applicable supplier terms provided or made available before the related payment form the complete agreement. Trip-specific documents control price, dates and inclusions if they conflict with a general statement here. Supplier terms control the supplier’s services. These Terms and Conditions control the relationship between the Traveler and the Advisor.

Changes to this agreement must be in writing. If a provision is unenforceable, the remaining provisions remain effective. A delay in enforcing a provision does not waive it. The Traveler may not transfer this agreement except through a substitution approved in writing under Section 4.